Terms of service

Terms of Service

1. Overview

This website is operated by FOXFROST. By visiting our store or placing an order, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use our website.

These terms apply together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order on our website.

3. Products and descriptions

We aim to describe and display our products as accurately as possible. Colours, sizes, and details may vary slightly from photos due to screen settings and manufacturing variations. Product images may include styling or props that are not included with the product.

We reserve the right to change or discontinue products at any time.

4. Prices and pricing errors

All prices are shown in euros (EUR) and include VAT where applicable. Shipping costs are shown at checkout before payment.

If a product is listed at an obviously incorrect price due to a technical or typing error, we may cancel the order and issue a full refund, even after an order confirmation has been sent.

5. Orders

Placing an order is an offer to buy. The contract is formed when we confirm your order by email. We may refuse or cancel an order, for example, if a product is unavailable, if payment cannot be verified, or if we suspect fraud. If we cancel your order, you will receive a full refund.

6. Payment

Payment is processed securely by our payment providers. We do not store your full card details. By placing an order, you confirm that you are authorised to use the chosen payment method.

7. Shipping and delivery

Shipping times, costs, and delivery details are described in our Shipping Policy.

8. Returns and refunds

Your right of withdrawal, returns, and refunds are governed by our Returns & Refunds policy. Nothing in these terms limits your statutory rights as a consumer.

9. Product use and safety

Our products are intended for general fitness and wellness purposes and are not medical devices. Please read all instructions and safety information before use.

If you are pregnant, have a medical condition (including heart conditions or a pacemaker), or are recovering from an injury, consult a healthcare professional before using fitness, massage, or electrical muscle stimulation (EMS) equipment. Stop using any product immediately if you experience pain, dizziness, or discomfort.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for damage resulting from misuse of our products, failure to follow instructions, or normal wear and tear.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law, including your statutory rights as a consumer.

11. Intellectual property

All content on this website, including text, graphics, logos, and images, belongs to FOXFROST or its content suppliers and may not be copied or used without our written permission.

12. Reviews and comments

If you submit reviews or comments, they must be honest and must not be unlawful, offensive, or misleading. We may remove any content that breaks these rules.

13. Governing law

These terms are governed by the laws of EU. If you are a consumer in the EU, you also benefit from any mandatory consumer protection rules of the country where you live, and nothing in these terms affects those rights.

14. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your order applies to that order.

15. Contact

FOXFROST
Email: foxfrosted@outlook.com